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Keep in mind that Nelnet is a large organization and you will services countless student education loans

dos. Nelnet

Nelnet arrives 2nd. From their six,150,one hundred thousand people, 635 recorded grievances into the CFPB. Which leaves them significantly tough than Great Lakes having 103 complaints each mil people.

In the event Nelnet is doing significantly much better than one other a few government mortgage servicers we are going to speak about, its customer care nevertheless makes something you should end up being need. Some people complain one little is apparently resolved when dealing having Nelnet’s customer care and you can agencies don’t appear to know what they’re these are. Some customers and reported which they gotten conflicting facts about a keen situation right from the company alone.

There’s bound to getting a touch of confusion here and around plus miscommunication. To protect yourself of charges due to miscommunications, definitely do your very own search and additionally help save one correspondence on the company.

step three. AES/PHEAA

Next for the our very own checklist, you will find Western Degree Properties (AES) that’s work by Pennsylvania Advanced schooling Advice Agency (PHEAA). The brand new PHEAA together with operates several other large financing maintenance service, FedLoan Servicing, which specific think to own terrible customer care of your own package, although it has its own contenders.